We’ve been to most of the trampoline parks around DFW but today was our first time at Flight Deck (Arlington). I took my 7 year old son around 2:00 on a Saturday afternoon. We were excited to try it out but the front desk staff immediately soured the experience for me. There were two young ladies behind the counter and they had zero personality or customer service...not even a smile. They acted like we were bothering them by being there even though we were the only ones checking in. Even my son asked me why they were so grumpy. The price isn’t bad ($12 an hour) and he had fun even though the jumping areas are very small, but again on the way out the girls up front made it a bad overall visit. My son told them thank you and they just stared at us...no smile, no comment back, nothing. Wow. These girls needs to find a job working away from children if they are that miserable. We won’t be back. There are lots of other trampoline parks with friendlier staff in the area.
Rude employees. Called and told me they were open and there was passes. When we finally made it to the park the employee told us we could not go in because they were closed due to a private event. Neither the website nor did the employee let us know when I called. Extremely annoyed, definitely do not recommend. Smells terrible as well
This place is a lot smaller compared to other trampoline houses in the area as well as there was a really footy smell! It's nice that they have Friday special were you can jump for 3 hours for 15 bucks. Their ice cream bar was pretty cool yet it closed a little too early and other than that not too bad wish it was bigger.
Sad excuse for employees. We welcomed ourselves in while the employees huddled and entertained themselves and ate frozen yogurt. We also got to the register where they laughed and proceeded to ignore us until i yelled from across the room if "this was where we paid to get in?" Then they all turned still not one moved until one girl with a fork in her mouth came out from around the back of the bunch and rolled her eyes. She moved as slow as she could (no joke) and kept eating all the way to the register where she told another customer in front of us (with the fork still in her mouth) "it'd be better if they came back another day because they were gonna be closing within the next hour". The lady looked shocked and asked her kids if they still wanted to stay and they did. So did ours. She still didn't acknowledge me until i said "i need to pay for myself and my kids." I could have very well just walked in here and done whatever i wanted. A bunch of what looks to be like unsupervised kids running the place is how trouble starts. We love your gym, just not your employees.
Horrible experience. Reviewed seemed decent. Showed up at 7:45. Was talking into buying the “glow jump” package which saved us money. Was NOT told we couldn’t jump for over an hour. So I was stuck with 3 kids and nothing to do. The stuff apologized but did nothing to fix the issue. Then had an additives when we wanted a refund. There are TONS of other trampolines places in DFW... I do not suggest going here......
Flight Deck Trampoline Park is a US Amusement Park based in Arlington, Texas. Flight Deck Trampoline Park is located at 1600 Interstate 20 W, Arlington, TX 76018, USA.
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