This is the most unorganized company!! I'm grateful that I didn't need any life saving medication. I will NOT be using Matlock again and I have informed my dermatologist of the issues that I've had and instructed them to never send any of my prescriptions there again. They claim it saves me money, but I'd rather pay a few extra dollars to get the medication I need in a timely manner.
We order a very expensive medication at a awesome discount. Very grateful and the prescription is mailed by FedEx and received the next day consistently. Friendly service and excellent telephone etiquette .
Called today and the same silly, unprofessional girl answers the phone! She is laughing along with someone in the background while I am trying to check on my prescription. I asked if they had a generic form of the medication I need and she said yes, I asked her if it were cheaper and she said yes, $710(WHAT?) I was paying $75 for the name brand! What an idiot! Telling our dermatologist to use someone else!!!
If I could give them a zero I would. Lost prescriptions and lousy customer service
Horrendous. If I never have to deal with them again it will be too soon. Unprofessional to the max, dreadful customer service, more HIPAA violations than I've seen in thirteen years of working in healthcare. I don't care if they allegedly "save me money"; it isn't worth putting up with this garbage. Take your scripts to HEB; you might pay a little more, but you'll save on aggravation.
If I could give them less than one star, I would. My dermatologist used Matlock for their mail order prescription service. I had to call them the day the prescription was submitted. That day, a Wednesday, I gave them my payment information so that the medication could be sent out overnight. By Friday, I had no medication. I called again and the call kept dropping. I called the following Monday to ask where my prescription was. They informed me that they had put my medication on hold pending payment. Never did they attempt to contact me to let me know that my medication was on hold. I told them that I had indeed already given them my payment info and they informed me that they had no record of my call or payment information. By this time, the need for one of the medications was gone. I gave them my payment information and told them to cancel the one medication and send the other. They agreed and said they would overnight me the medication requested. I got it two days later, more than a week after the original prescription was sent in. That was last week. Today I got a call from them asking for payment for the cancelled medication so that they could send it. I had to let them know AGAIN that I had already talked to them about this medication and that it needed to be cancelled. Again they said they had no record of that conversation or cancellation request.
Matlock Pharmacy is a US Pharmacy based in Arlington, Texas. Matlock Pharmacy is located at 3360 Matlock Rd #100, Arlington, TX 76015, USA.
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