Worst experience I've had in a lonnnnng time with purchasing fish. I stopped in to see what they had and came across some beautiful cichlids so I bought 8 of them. I knew something wasn't right because 3 of the 8 would have been $50 each at any other store... but at $9/each I could not resist. Long story short... 5 of the 8 died (within and when I went back to the store to notify them of the ones that didn't make it (just like the salesperson told me to do) I was asked for everything but a DNA sample of the ones who didn't live. Sorry but I don't think it's very humane to bring a dead fish back into the store and risk a small child seeing or something. Not to mention, it's not fair to the fish!! The manager requested the fish, a receipt and a water sample. I'm no rookie to the hobby and have excellent water quality in the cichlid tank I have now (125gallon). While the manager was telling me all of the items needed 2 of the employees standing nearby shook their heads and had to walk off. As I left they came over to me and said it was complete BS that he was treating me like that and I should have been taken care of. I hate this didn't work out since I run 4 tanks at home and live 1mile away. You would think the manager would see the value in a customer like me rather than poking his "cause I'm the boss and I said so" chest out and doing nothing for me! Such a simple fix lost a great customer... I didn't want the cash... I wanted the fish back. I've never been treated so poorly at a retail store of any kind.
Come here at least once or twice a week and have always had great service. I have a couple of cats and they have everything I need. Staff is always great and very helpful.
Had great customer service the other day when I had a newborn kitten emergency. The employee was very knowledgeable and helpful.
Staff is everything but helpful. Save yourself the frustration of a visit.
Great service. Helped me with all the queries about my pups food and toys! Definitely going back for my pups needs
Happy about their hours - they're open until 9:00 pm.
Pet Supermarket is a US Store based in Arlington, Texas. Pet Supermarket is located at 1112 N Fielder Rd, Arlington, TX 76012, USA.
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